You accept this Privacy Policy when you provide consent upon accessing our platforms, using our services, features, or visiting our premises for official or non-official purposes (collectively referred to as the “FAMLY Services”).

This Privacy Policy governs the use of FAMLY Services, including digital offerings, client interactions, stakeholder relationships, and operational processes, unless otherwise stated in a formal agreement. We may revise this Privacy Policy at any time by posting a revised version on our website or via other official communication means. The revised version becomes effective 7 days after its publication.

3.0 Your Personal Information

3.1 Automatically Collected Information

When you interact with FAMLY Services, we may collect information sent automatically by your device. This includes:

• Pages visited
• Computer IP address
• Device ID and type
• Geographic location data
• Browser type and connection info
• Mobile network information
• Access date/time
• Page view statistics and standard web log data
• Still and moving images (e.g., CCTV footage within premises)

3.2 Information You Provide

We may also collect the following:

• Information entered into web forms
• Survey responses
• Account or profile update information
• Email addresses and phone numbers
• Identity information and official documentation
• Organization or role you represent
• Correspondence and communications with FAMLY representatives
• Records of transactions and services used on our platforms

3.3 Information from Third Parties

We may collect additional information about you from other sources such as public databases, marketing partners, social media platforms, or other third parties. FAMLY COOPERATIVE is not responsible for how such third parties use your information.

4.0 What We Do With Your Personal Information

We use your personal information to provide you with secure, efficient, and customized services. This includes:

• a) Delivering FAMLY COOPERATIVE Services and support
• b) Processing transactions and official correspondence
• c) Verifying identity for secure access and communication
• d) Resolving disputes and troubleshooting issues
• e) Managing fraud prevention and risk assessment
• f) Ensuring compliance with legal, regulatory, and contractual obligations
• g) Improving platform performance and service delivery
• h) Conducting service usage analytics and optimization
• i) Detecting and responding to data breaches or information misuse
• j) Maintaining IT and infrastructure security
• k) Contacting you via phone, email, SMS, or postal communication for business, legal, or service-related purposes

5.0 Cookies

Cookies are small text files stored on your device. Our website uses session cookies for the following purposes:

• Remembering user preferences during a session
• Enabling secure login and authentication
• Supporting functionality across multiple pages
• Tracking user behavior anonymously for service improvement

FAMLY COOPERATIVE uses only encrypted session cookies, which are automatically deleted after your session ends or upon logging out and closing the browser. Session cookies do not personally identify users.

6.0 How We Protect Your Personal Information

We store and process your personal data on secure servers located within Nigeria. Where your data needs to be transferred to another country, we will ensure such country has adequate data protection legislation or seek your consent before the transfer.

We apply strict physical, administrative, and technical security measures to safeguard your data, including:

• Data encryption (SSL/TLS)
• Firewalls and intrusion prevention systems
• Role-based access control
• Secure premises and access monitoring

7.0 Sharing of Your Information

7.1

We may share your information with government agencies, regulators, or trusted partners as required to fulfil statutory obligations, support service delivery, or enforce policies.

7.2

Third-party service providers, such as IT support or logistics partners, may access your information in the course of providing their services under contractual obligations.

7.3

By using our platforms or engaging with our services, you grant FAMLY COOPERATIVE permission to use pictures, testimonials, and limited content (not including intellectual property or trademarks) for non-commercial promotional purposes, such as client success stories or social media campaigns.

7.4

We may disclose your personal information:

• As required by law or regulatory mandate
• To support law enforcement or fraud investigations
• To support legal claims, proceedings, or risk mitigation
• With your consent for specific purposes

8.0 Security

8.1

We maintain strong security practices to protect your data. This includes using Secure Sockets Layer/Transport Layer Security (SSL/TLS) to encrypt communication on our platforms. Look for the padlock symbol and https:// in your browser’s address bar.

8.2

AMAR FOUNDERS LTD is committed to international standards of data protection and information security. We have adopted policies and implemented safeguards to reduce the risks of unauthorized access, data leaks, and privacy breaches.

9.0 Data Confidentiality Rights

We treat your data as confidential and only disclose it under authorized legal or regulatory conditions.

You have the right to:

• Request access to your data
• Request correction or deletion of inaccurate data
• Withdraw your consent (where applicable)
• Submit a complaint to a relevant data protection authority

All data access requests must comply with the Freedom of Information Act, the Nigeria Data Protection Act, or any applicable law.

Your responsibilities include:

• Not sharing login credentials
• Securing access to your devices and emails
• Interacting only with authorized personnel when sharing sensitive information

10.0 Links to Other Websites and Platforms

10.1

FAMLY COOPERATIVE websites or services may contain links to third-party sites or platforms. We do not control these external sites and are not responsible for their content, policies, or security practices.

10.2

Opinions, advice, or other content on third-party websites do not reflect the views of FAMLY COOPERATIVE and should not be interpreted as endorsements.

10.3

We advise users to review the privacy policies and security practices of any external websites they visit.

10.4

We disclaim liability for any loss or damage resulting from interactions with third-party platforms or disclosure of personal information to them.

11.0 Governing Law

This Privacy Policy is established in compliance with the Nigeria Data Protection Act 2023, NDPR 2019, and other applicable laws, regulations, or international frameworks adopted by Nigeria. Any provision of this policy found to conflict with relevant laws shall be superseded by the higher legal standard.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Data Protection Officer
Email: info@famlycooperative.com